Terms & Conditions

Last updated: January 2024

1. Service Description

Harmony Home Services provides Housing Stabilization Services (HSS) to eligible individuals and families in Minnesota. Our services include:

• Housing search and placement assistance
• Housing advocacy and support
• Benefits application assistance
• Case management services
• Housing stability support

2. Eligibility and Requirements

Client Eligibility

To receive our services, clients must:

• Be a resident of Minnesota
• Meet income and housing need requirements
• Be referred by a county agency or meet self-referral criteria
• Provide accurate and complete information
• Cooperate with service planning and implementation

Required Documentation

Clients must provide:

• Valid identification
• Proof of income and employment
• Housing-related documents (eviction notices, etc.)
• Emergency contact information
• Any additional documentation requested by county agencies

3. Service Limitations

Our services are subject to the following limitations:

• Services are provided based on availability and funding
• We cannot guarantee specific housing outcomes
• Services may be limited by county contract requirements
• Emergency services are prioritized based on need
• We reserve the right to refuse service in certain circumstances

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and truthful information
• Attend scheduled appointments and meetings
• Follow through with agreed-upon action plans
• Notify us of changes in your situation
• Treat staff and other clients with respect
• Maintain confidentiality of other clients' information
• Use services for their intended purpose only

5. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining confidentiality. However, we may share information:

• With your written consent
• As required by county contracts and regulations
• In emergency situations to ensure safety
• When required by law
• With service providers under confidentiality agreements

6. Termination of Services

Services may be terminated in the following circumstances:

• Client no longer meets eligibility requirements
• Client fails to comply with service agreements
• Client engages in threatening or inappropriate behavior
• Funding or program changes require termination
• Client requests to discontinue services

7. Limitation of Liability

Harmony Home Services shall not be liable for:

• Housing outcomes that are beyond our control
• Decisions made by landlords, property managers, or county agencies
• Delays in service delivery due to circumstances beyond our control
• Indirect, incidental, or consequential damages
• Actions of third-party service providers

8. Website Terms

Use of Website

By using our website, you agree to:

• Use the website for lawful purposes only
• Not attempt to gain unauthorized access to our systems
• Not interfere with website functionality
• Provide accurate information in contact forms
• Respect intellectual property rights

Website Content

While we strive to provide accurate and up-to-date information:

• Information may change without notice
• We do not guarantee the accuracy of all content
• Links to external websites are provided for convenience only
• We are not responsible for external website content

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Harmony Home Services and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.

11. Governing Law

These terms are governed by the laws of the State of Minnesota. Any disputes shall be resolved in the courts of Dakota County, Minnesota.

12. Contact Information