Privacy Policy

Last updated: January 2024

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, address, and contact information
• Date of birth and social security number (when required for housing assistance)
• Income and employment information
• Housing history and preferences
• Emergency contact information
• Case management notes and service records

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Device information and operating system
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• Providing housing stabilization services
• Processing housing assistance applications
• Communicating with you about our services
• Coordinating with county agencies and case managers
• Maintaining accurate service records
• Improving our services and website
• Complying with legal and regulatory requirements

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With your consent: We will obtain your written consent before sharing your information with third parties, except as described below.
• Service providers: We may share information with trusted service providers who assist us in delivering our services.
• County agencies: As a licensed HSS provider, we may share information with county agencies as required by our contracts and regulations.
• Legal requirements: We may disclose information when required by law or to protect our rights and safety.
• Emergency situations: We may share information in emergency situations to ensure your safety or the safety of others.

Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure storage systems
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to your personal information
• Correction: You may request correction of inaccurate information
• Deletion: You may request deletion of your information, subject to legal requirements
• Restriction: You may request restriction of processing in certain circumstances
• Portability: You may request a copy of your information in a portable format

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences.

Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

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